Mrgrup is committed to protecting the privacy and data security of every user on our platform. This document clearly explains how we collect, process, and protect your information.
All data transmitted between your device and mrgrup servers is protected with banking-grade SSL encryption.
Mrgrup never sells, rents, or shares your personal data with third parties for marketing purposes.
You have the right to access, update, or request deletion of your personal data at any time.
Data is stored on servers protected with layered access controls, continuous monitoring, and automatic backups.
In the event of any security incident, you will be notified within 72 hours in accordance with our standard procedure.
Our privacy policy complies with international data protection guidelines to give you complete peace of mind.
Mrgrup ("we", "Platform") values the privacy of every individual using our online gaming platform at mrgrup.pro. This Privacy Policy is written to clearly and transparently explain how we handle your personal information — from how it is collected, how it is used, who it may be shared with, and how you can control it.
This document forms part of the overall agreement between you and MRGrup. By using our platform, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
Mrgrup only collects data necessary to provide quality, secure services that meet regulatory requirements. Below is a summary of the types of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact Data | Email address, mobile number | Mandatory |
| Financial Data | Bank name, account number, transaction history | Mandatory (deposit/withdrawal) |
| Technical Data | IP address, device type, browser, OS | Automatic |
| Usage Data | Game history, login records, game preferences | Automatic |
| Communication Data | Support chat records, emails, feedback | Where applicable |
We do not collect sensitive data such as medical information, religious beliefs, or political affiliations. Biometric data is only collected if you voluntarily use facial authentication features on your device.
Most of the data we collect comes directly from you during the following processes:
When you use the MRGrup platform, our systems automatically record technical information including your IP address, browser type and version, device operating system, pages visited, session time and duration, and interaction patterns with the platform interface. This data is used solely for security purposes, fraud detection, and improving the user experience.
In some cases, we may receive data about you from legitimate third-party service providers such as identity verification providers, payment providers to verify transactions, and anti-fraud agencies to ensure platform security. All such third parties are bound by strict confidentiality agreements with MRGrup.
Mrgrup uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for data use:
Mrgrup does not sell your personal data to any third parties. However, in the course of operating the platform, we may share your data in the following limited situations:
We work with third-party service providers that help us operate the platform, including payment and transaction processing providers, identity verification and KYC providers, technology infrastructure and cloud computing providers, and web analytics providers used for anonymous traffic analysis. All providers are bound by strict data processing agreements and may only use your data for specified purposes.
Mrgrup will disclose user data to government authorities or law enforcement bodies when required by a court order, valid warrant, or applicable law. In such situations, we will notify the relevant user if permitted by law.
Certain information related to fraud or criminal activity may be shared with cybersecurity service providers or other platforms in the industry to protect all users from common threats.
Mrgrup implements multiple layers of technical and organizational security to protect your personal data from unauthorized access, loss, or alteration:
Mrgrup retains your personal data only for as long as needed to fulfil the purposes stated in this policy or as required by applicable law. Our general data retention guidelines are as follows:
When data is no longer needed, it will be securely deleted or anonymised so it can no longer be linked to any individual.
As a mrgrup user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data.
You may request deletion of your personal data, subject to our legal obligations.
You may request that we stop processing your data in certain legitimate circumstances.
You have the right to receive your data in a structured format that can be used by other platforms.
You may object to the processing of your data for marketing or certain profiling purposes.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 working days and may require identity verification beforehand to ensure the security of your account.
Mrgrup uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. There are several types of cookies we use:
These cookies are required for basic platform operations such as maintaining your login session, preventing fraud, and ensuring security. They cannot be disabled without affecting platform functionality.
These cookies collect information about how you use the platform, such as the most frequently visited pages and error messages received. All information is anonymous and used to improve the overall experience.
These cookies remember your preferences such as selected language, currency, and display settings to provide a more personalized experience. You can manage cookie settings through your browser, but note that disabling certain cookies may affect platform functionality.
As a platform operating in a global digital environment, your personal data may be processed or stored on servers located outside Malaysia. However, mrgrup ensures that any such data transfer is carried out with protection equal to or higher than Malaysian standards.
We only transfer data to countries or organisations that provide an adequate level of data protection, and we use approved standard contractual clauses to safeguard your data at all times during such transfers.
The mrgrup platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we find that data has been collected from anyone under 18 without proper verification, we will take immediate steps to delete that data and close the account.
If you have any questions, concerns, or wish to exercise your personal data rights, you may contact the MRGrup Data Protection Officer via:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data deletion or full data access, we require up to 30 business days to process your request thoroughly and securely.
For more information on how we protect our users, you may also refer to Terms and Conditions and the Responsible Gaming us.
Join over 100,000 Malaysian players who trust mrgrup for a safe, fair, and enjoyable gaming experience with guaranteed privacy.